I've been a customer for almost 20 years. The service staff has always been professional and handled all of my concerns quickly. Absolutely no complaints in any form.
If you are smart, you would avoid this dealership at all costs. Getting my signature was a very smooth process, but once you leave the lot, they could care less about you. 90 day warranty for all cars purchased? Completely not true. There inability to communicate with there customers is shocking. I have called countless times and have been sent to voicemail every time without a single call back.
Although they come off as very pleasant and helpful, it is a classic swindlers trick. Avoid the headache completely and take your money elsewhere. It is sad to see a company with such great vehicles and pleasant people be completely ruined by terrible customer service.
The car I wanted was used and had just arrived at Volvo. He had the exterior cleaned before showing me the car. He was pleasant during our test drive. He shared valuable information about the car and kept the conversation flowing in a relaxed manner.
When I returned the next day to buy the car, Lawrence was just as attentive and solid to work with. He addressed my questions about the age of the tires. He was patient at all times and I felt heard and understood as a customer. At times during our conversations, Lawrence showed compassion for a wide variety of people that indicated he was a warm person and not just on a hustle for sales.
My experience was exceptional and the receptionist treated us, my wife and I, with respect and was very professional. I will recommend this dealership o anyone who is interested in purchasing a vehicle. Thank you...
I purchased my first car from this dealership and could not be more excited! I had a great experience with our salesman Ola, until the day I left with the car. After getting home, I noticed a concern with the suspension in the car. I did not think this would be a big issue considering the amount the staff stressed their great customer service. I have had the car for nearly a month now and the staff refuses to address the issue! I have reached out to them 15+ times and they have done everything they can to push me away. There inspections on there cars are completely faulty and fake! After taking my car in 2 weeks ago, they have done literally nothing to fix the issue. They called me completely unaware of what is going on. I have had to explain my situation countless times, yet nothing has been done. I am only 22 years old and they have completely taken advantage of that.
Good and great location. The sales man Kunle was nice to me even though I only came to inquire about their current season sales and deals he was very helpful. Whenever I decide to buy my brand new car I will have to go find him again thank you Kunle for helping us today
If I could give zero stars I would.
I would recommend Lawrence to anyone looking to buy a car. He is a solid person and great with customers.
Lawrence Huggins made my first experience at Annapolis Volvo smooth and easy. I found the car I wanted online and called to ask about it. He welcomed me in to the dealership on his day off so he could work with me.
Volvo Cars Annapolis is a US Car Dealer based in Annapolis, Maryland. Volvo Cars Annapolis is located at 333 Buschs Frontage Rd, Annapolis, MD 21409, USA.
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