The food was great but being attached to the mall made parking a nightmare, restrooms were messy and service was underwhelming.
Fast, Polite and the food was awesome!
I've been a fan of Chipotle ever since I tried a burrito from them back in middle school. As this is the one closest to me, I frequent this restaurant a lot. With that said, this is one of the nicest Chipotle's I've been to. When there is a line out the door, the servers are all about efficiency which speeds up your time to getting the food by quite a bit. However, they do this without making you feel rushed out. When the restaurant has a lull, the servers take their time and make you feel like an important customer. This restaurant is always clean, I don't know if I've ever seen a mess in this place. All the meet served is cooked well. My personal favorite is Steak and I've only gotten fatty steak maybe twice out of my 30+ visits. All of their toppings are delicious. Their foods like guacamole which I normally cannot stand is actually delicious. I don't know how they do it, but they do it well.
I was sent to pick up an online order placed by someone else who told me it was sent to the Annapolis Mall location, but was actually sent to the downtown Annapolis location. The staff at this location (Annapolis Mall) called over to the downtown location and fixed the problem for me even though it was totally not their responsibility to fix it. They could have told me I needed to go all the way downtown or wait in line to place another order, but they did a super nice thing (in the middle of their lunch rush, no less) and took care of it for me. They have great customer service and went above and beyond for me to help me out. Thank you!
I come to this Chipotle often with no problems during the week (hence the three stars). I don't know what happened this past Saturday 12/02/2017, but I felt like things were rushed and the food was only partially cooked. They did not have cilantro-free brown rice and stated it would be 20 minutes. I said no problem and switched to white rice. My partner and I both agreed the food was unnaturally cold (meat included) and the rice undercooked, but the real surprise was his food sickness later that night. Please take your time no matter the crowd, our stomachs will thank you later.
First visit of many to follow! Jorge and Marieanne were wonderful! I can't say enough about them! My reviews include not being discriminatory of customers. This location could care less what you look like!!! They are interested in serving customers!!!
Chipotle Mexican Grill is a US Restaurant based in Annapolis, Maryland. Chipotle Mexican Grill is located at 2002 Annapolis Mall Rd, Annapolis, MD 21401, USA.
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