Mattress Warehouse has the best deals.
Bottom line, mattress warehouse - for the ultimate mattress experience. No I was not paid for this review, just a real good mattress fit system, service delivery, and product.
Smooth system. Not sure what kind of mattress I wanted walking into the store. There must have been 50 beds across the showroom. The pleasant sales lady progressed me through their "Mattress fit" system which narrowed down my choices to 4. I laid on each testing for a proper firmness fit, and selected one. It was delivered a couple of days later by 2 very pleasant delivery guys who took it all the way to the bedroom, after removing my old mattress.
Excellent, honest, not pushy, generous with time. Would buy from this store again.
So much better than the Tuft and Needle foam mattress I bought on line that came compressed in a box. Despite it's online rave reviews, and the fact that it was half the price I hated it. Like sleeping in a foam trench. In the middle of the night I literally had to consciously roll myself out of the trench onto a higher mattress spot to keep from roasting. Sorry . . . just saying.
The staff was friendly and helpful. I needed to exchange a mattress that I had purchased for a family member. It was a plush and I wanted to replace it with a firm. They were helpful and got my exchange processed quickly and at a discounted price!
The two men we met, salesman and manager, were friendly and knowledgeable, obviously well trained salesmen who had all the right answers. With that said I don't think either the salesman or the manager listened carefully to our needs. Frankly, I feel my wife and I spent too much money for what we got. It is impossible to lie on a mattress for 5 minutes to decide if that mattress is the one for you. We wanted to spend no more than $1000 to maybe $1200 and walked away spending over $1700. You are vitrually charged for everything...Besides the mattress you pay for delivery and for them to take away your old bed and box spring. Neither charge is cheap or even reasonable. Throw in tax and you are way above your budget. Maybe not the fault of Mattress Warehouse, as I'm sure everyone has similar charges, but still I feel the charges were excessive. I also made the major mistake of buying one of the pillows they let us use, namely the Airloom Nimbus Pillow, for the outrageous price of $179.00 plus tax. It came to me new, and although OK for a 5 minute tryout on the bed in the store, it was very uncomfortable when using it for a full nights sleep. It is a weird rectangular shape, very hard, with no flexibility whatsoever. The ribbing on the pillow rubs on your neck and the pillow itself is so deep in size that it basically pushes you towards the bottom of the bed in order to rest your head on it...For a tall guy that means your ankles are just about off the bottom of the bed once your head is on the pillow. I tried to take it back but the store would not allow that. The manager told me I should call customer service and they would TRY to get me some sort of refund but he wasn't hopeful or very helpful. Why wasn't he calling on my behalf? That kind of service sucks. I think the manager should have been more helpful in the begining, warning me of the uncomfortable features of the pillow, as I'm sure others have complained. Also I have slept on the bed two nights now and I find if I get up after a few hours and then lie back down that the bed has a groove in it where I was sleeping. There is a mountain of bed in between my wife and I as I am sinking on one side and she is sinking on the other. Sealy will replace the bed once, if it is broken, but I think having them come out to look is a waste of time, but may still go through the motions. I'm sure it is just the design of the bed. Poor materials and as this particular bed was only invented a very short time ago it has not been tested properly. So with all that said...I will not be dealing with Mattress Warehouse Annapolis Store in the future and I warn you to be very careful and don't fall for their slick sales presentation. The test bed they have you lie on supposedly predicts what you should buy. Of course the first bed they show everyone after your report is displayed is a $5000 bed. Gee funny how everyone qualifies for that bed. The only bed in our approximate price range (due to it being a Memorial Day Sale) was the one we ended up with...I think they had less expensive beds but never showed us those. I feel badly as this was our second encounter with this particular store. Our first experience was very good. We were shown inexpensive beds that wore well for at least 8 years. We were charged very little for delivery and pick up...Obviously things have changed. The store nor the follow up service even come close to what we expected judging from our previous experience.
Mattress Warehouse Of Annapolis West Street is a US Lodging based in Annapolis, Maryland. Mattress Warehouse Of Annapolis West Street is located at 2091 West St, Annapolis, MD 21401, USA.
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