When arriving at the hotel, I attempted to valet my vehicle. Since I was staying at the Maryland Inn. I was told by the attendant to drive my car and he would meet me there. I asked for directions which he was unable to provide so I said I would just use my phone. I parked in the loading zone which is apparently in the back of the hotel (next to a large hotel sign, my first visit so I had no knowledge of the hotel), but decided to wait in the lobby since it didn't appear anyone was around. I waited for at least 15 minutes in the front lobby of the hotel. I called back to the front desk, where they said the attendant "Charlie" had been waiting for 20 minutes, apparently outside somewhere on the street, where there is obviously no place to park a car. They told me to wait again, I waited another 30 minutes in the lobby looking for any sign of an attendant and no one showed up. I again call the front desk where a clerk named "MK" told me it's not their policy for me to drive to the hotel spot and I would have to drive back to the main building where they would drive me back to the building I'm staying. I asked to speak to a manager and they put me on hold for 10 minutes where the other clerk "Lawrence" picked up. He again told me how it's not their policy even though I told him that is what I was told to do. He again put the full blame on me and never once apologized for the terrible service. After hearing every excuse he could possibly give and how I should have seen this person waiting on the street. He said he would give me the number to call for the manager of the valet. I asked for the manager on site and again was put on hold for another 5 minutes. At this point I was fed up with the horrible service and obvious no respect for the customer. I decided to park my car myself. Which was probably for the best since it was closer and cheaper than the "valet" service. I don't believe your company understands what it means to valet a vehicle. Fortunately this was the last we had to deal with any service from the Historic Inns staff, since they have no one onsite of the Maryland Inn house.
Could not have asked for anything better! The locations downtown are perfect. The rooms are wonderful. The staff was very helpful and courteous. Will definitely be staying again.
On our second day we were not in our room from 9 am until 330 pm. We never received house cleaning until 4 pm, where we asked for them to come back in 30 minutes, but apparently she was done at 430. This does not seem very accommodating, however that was not a big deal since we only needed a couple towels.
I’d like to state here and now…that this is the most wonderful hotel my wife and I have ever stayed in on the East Coast. I want to give a special nod to Lawrence and Kevin from the front desk. When we arrived, we were completely exhausted from the Thanksgiving holiday traffic and our nerves could not have been more shot. Lawrence knew exactly what to do even before we arrived. He got on the phone and guided us to the Governor Calvert House to check in and promised that he would do everything he could “to make the rest of our trip seamless.” Kevin took the time to notice our online reservation (from Priceline) had been fouled up and upgraded our room to one even better than we had originally reserved. He even provided some complimentary drink coupons for us to calm our nerves! “You two have nothing to worry about for the rest of your stay here” Lawrence said and he could not have been more right. From the car valet to Lawrence personally bringing us champagne glasses, from 2 blocks away no less, this was service at its best. Is there an employee recognition program? There should be, starting with Lawrence and Kevin. The whole staff was truly professional. It is so rare to find this level of service and grace in a staff. They outshine any “luxury hotel” in Washington, New York or elsewhere. Give them a raise!
On our last day, a man decided it was okay to just walk into our room at 9 am without even knocking. Luckily we had the door latch on which prevented him from entering completely, but could still see into the room. It was very odd and creepy. He never said why he wanted into the room. I would probably not return to this hotel since Annapolis has plenty to choose from. It's too bad since the location was great, but the customer service and staff just seem terrible.
Lovely place with a great atmosphere! Staff were friendly and the price was perfect for the central location. Easy walk to the waterfront, shops, local food, and fun nightlife. Beds were comfy and the rooms clean. If you like to walk historical cities, THIS IS THE PLACE! Check out the State House and don’t pass by the waterfront without sipping some Jamaican Tea!
As for the Maryland Inn itself? It is beauty, elegance, history and most of all charm and character. The Treaty of Paris Restaurant provided us a sumptuous Thanksgiving feast at a price that Grandma would find hard to beat.”Peanut” makes a mean martini in the Drummer’s Lot bar. Stop by to relax and unwind. This was one of the best getaways we have taken in years. We will not stay anywhere else when we go to Annapolis next. We might go back for a visit just to stay at the Maryland Inn. Thanks everyone!
Looking for an amazing wedding venue? Look no further. We held our wedding reception here last Saturday and could not have been happier. The venue itself is beautiful and the staff is fantastic. Laura, the wedding coordinator, was always available to answer any questions, and Cruz, the food and beverage coordinator, was extremely helpful the day of. Both coordinators made sure everything was perfect. All of our guests commented how good the food was and how awesome the venue was. Our only complaint was how hot the atrium got. It was a June wedding and the doors to the patio were kept open so it made the dance floor super sweaty. Made for some hilarious pictures but our older guest passed on the dancing due to the heat.
Historic Inns Of Annapolis is a US Lodging based in Annapolis, Maryland. Historic Inns Of Annapolis is located at 58 State Cir, Annapolis, MD 21401, USA.
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