I will probably have to take them into small claims court to get my money back.
Beware...they will charge your credit card without approval.
Check out Maryland court case 02C11164623 for information about their judgement for 213k! For a dog walking business! And don't forget to ask for their real names, rather than their aliases, so you can check for criminal charges for doing business without a license and loan defaults.
I have used this company on and off for a few years. I don't know what happened but they are now BAD NEWS!!! Due to a family emergency, I called to ask the if someone would be available starting the next day. But I told them to wait until I called back to confirm because I was in the middle of making arrangements for my trip and had phone calls coming in. Well, within seconds I get an email invoice stating that they immediately charged my credit card for 4 days! I didn't approve of the dates yet. I requested a refund and now two weeks later have yet to see a refund. They say they cannot give credit back on my credit card...which is bull#rap...and they can only refund by check. I have another date set up with them that I will cancel because I no longer trust this company to be in my house and take care of my pets.
I have used Grateful Pets for years and they are absolutely wonderful. They have been my saving grace caring for my furbabies whenever I travel. They also help care for our home while we are away bringing in the mail, turning on lights, watering plants. Absolutely wonderful service!
Absolutely wonderful, we have been using grateful pets for years. Highly recommend!
Seriously horrible service! The walkers don't seem to understand the schedule and the manager actually wrote, "Kim get's confused easily." They broke one of my leashes within a week but didn't tell me. But the last straw was when I came home early from a trip and had the walker come anyway. He walked our dog with a leash that had bags attached to it. When he walked back into my house, he said, "He pooped but I didn't have any bags so I just left it there and covered it up a little." I told him the bags were attached the the leash and he said, "Oh, so they are! Do you want me to go all the way back and pick it up?" So unprofessional and disorganized! I've left messages for the owners but they don't call me back. There are plenty of other companies... try one of those!
Not a good company, do not trust them.
Grateful Pets is a US Store based in Annapolis, Maryland. Grateful Pets is located at 508 Melvin Ave, Annapolis, MD 21401, USA.
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