Did an oil change on my van, was fairly quick compared to Mr Tire :) nice folks, courteous service. Even replaced a tail light I didn't know was out! Only trouble is location traffic, very difficult if not impossible to turn left out of here at certain times. Also, parking is pretty tight, so if you need an accessible spot to park, consider calling ahead, as completed vehicles sometimes get parked in the HC spots. Other than that, will return :)
I called ahead for a simple oil change and they told me they could get me in right away. I got there 10 minutes later and was told it would be an hour to an hour and a half. I was fine with that so I ended up waiting in the waiting area. It ended up taking just less than 3 hours by the time my car was out for only an oil change. I came to this location for a drop off oil change before and had no problem, but really this experience was enough that I won’t be going back. They ended up fitting in one of their regulars before me about two hours into waiting (took his service about 45 minutes) when the oil change takes 15 minutes if that. Disappointing to say the least
The worst customer service ever. They promised me to take care of my one flat tire in couple of hours but after 5 hours that I'm back to the shop, nobody even touched my tire.
I have had my car serviced at this West Street Firestone since 2015. Each time I am pleased with the customer and repair service. The Store Manager, Ramona, demonstrates exceptional customer service and leadership. She is upfront with the needed repairs and the cost. She does not attempt to mislead you to earn money for the store or commission for herself. She engages in warm and friendly conversations with the customers while they wait for their car repairs. Repair technician Brandon and Sonny are extremely resourceful in offering to fix minor repairs at no cost to the shop. Brandon took the time to show me the damage that would become worse if I avoided getting needed rotors in an effort to save money. Some mechanics would have totally taken advantage of my situation and would have sold me on things that needed repair that in actually would not need repair at all. I highly recommend this location on West Street. Be sure to speak with Store Manager Ramona. If she is not working, I would wait and schedule upon her return.
I wss impressed by the quality of service we received. Nick took the time to explain what was required and suggested. When he called for final approval he had all pricing separate. they finished brakes, rotors, brake fluid flush and fill, with oil change in 3 hrs and cheaper than my mechanic friends could offer. I don't know how they do it, but thank you!
Firestone Complete Auto Care is a US Car Repair based in Annapolis, Maryland. Firestone Complete Auto Care is located at 2048 West St, Annapolis, MD 21401, USA.
Please contact with Firestone Complete Auto Care using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Firestone Complete Auto Care opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Annapolis