I have taken my car here for years, and I have been so pleased! The employees are competent and courteous. I will continue to take my car here.
Went here for an oil change long time ago. Drop of my car, went to the mall while waiting. Less than expected, received a call, oil changed done. When I went back I was already in doubt, too quick. Yes, they did not perform the oil change...Beware of this scheme. Be there while work is perform....
Called to set up an appointment and guy that answered the phone stated he was with a customer and that I could call back and then hung up. He didn't bother to ask me to hold or get my information and offer to call me back. He was just flat out rude. And on another note, if you knew you couldn't help or was busy with someone else, why even bother to answer the phone only to STILL not be able to help. Terrible customer service.
I live in Pittsburgh and I needed an alignment before heading home. It was after 5:00pm on a Friday evening and they graciously added me to the schedule! I waited less than 30 minutes! Every service and charge was clearly explained to me. I was also offered a coupon! Ash, Penny and particularly B.J. were wonderful to deal with. They were courteous, professional and friendly. Those are qualities rarely found in people these days. I will absolutely return, should I be in the area and need automotive care!
Arrived with tires that were bought yesterday at another Sears, but found that since replacement, wheels now shimmy at higher speeds , suggesting incorrect wheel balance. After waiting for 2 hours, asked how much longer it would be. Answered 3 hours. Ridiculous wait for something they should have gotten right in first place. Manager basically told me "tough luck.". I advise avoiding Sears for all auto work. Long waits, disengaged management. Poor customer experience....
Revised:. After more complaining, they started working on the car....
Sears Auto Center is a US Car Repair based in Annapolis, Maryland. Sears Auto Center is located at 1040 Annapolis Mall Rd, Annapolis, MD 21401, USA.
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