I made an appointment for a full body check and a look at something on my cheek to make sure it wasn't dangerous. After waiting 45 minutes past my appointment, they looked at my cheek for a second and wanted to send me away with an oral prescription and directions to come back for ANOTHER appointment for my full body check. With no insurance and no desire to take oral medication to treat something that they deemed a non issue (they just wanted to push medication because it looked ugly on my face), I was charged an arm and a leg and treated like a dumb hippy. I never got my full body scan, because I will NEVER go back there.
The front desk ladies were wonderful and so polite! As for my doctor, Justin T. Roscoe, he seemed as if I was a bother to be in his office. I understand there isn't much he could have done to get rid of my plantar wart but you can tell when someone just doesn't give a &#@* and he did not give a &#@* at all. Again, as if I was a bother. Would not recommend.
Appointments always run AT LEAST 45 minutes late. Why do they consistently overbook? I am so frustrated with this place and will start looking for other options.
After waiting weeks for an appointment, I arrived early (and it was pointed out that I was early). Filled out paperwork, to include one document that asked about communication of care/treatment preferences, along with a sentence stating something along the lines that the clinic doesn't have to respect those preferences...so what's the point?! Ten minutes after my scheduled appointment time, I went to the desk to tell the THREE women sitting there that I would wait only 5 more minutes before leaving. I was then asked if I wanted to pay my co-pay (yeah, get real) and someone scurried to check the wait status (vs doing it prior). At the 15 minute mark I tell them I'm leaving and one scurries once again to return to tell me there was a problem of some sort with the previous patient. (One would think with THREE women at the desk, one would be on top of the schedule and advising waiting patients.) Now nearly 20 minutes past my appointment time...I leave. I'm actually disappointed in my self for not thinking to ask them to pay me for my time. If every patient refused to wait (that's the key, folks, don't pay up front and LEAVE if not seen as scheduled) and/or demanded compensation for delays, perhaps this clinic would give a damn. On a side note, the waiting area is as dingy and uninviting as one can possibly make it.
The doctor I saw was not the most personable physician I've worked with. She was curt and never really made eye contact. OK, that's fine. I can deal with that if she's really good. However, she showed little interest in me as a patient and little professional curiosity. Others have complained about really short appointments and I agree. I had to stop her twice to come back and look at all the things I had made the appointment for. For the small amount of time I had her attention, she seemed to know what she was doing. Her kids may have been sick that day or she may have been as frustrated with her office staff as I was, so I'm open to trying again. You get (a generous) 3 stars.
Overall rating is 2 stars. Annapolis has some world class health care and this kind of experience is really unusual. If I can ever schedule another appointment and have a different experience, I'll modify this review. I'm looking for another office in the meantime. Hope they can untangle this mess.
It is nearly impossible to contact a human at this office, or to have anyone call you back or do follow-up. An answering service ends up taking most of the incoming calls. They don't work directly for the office, and can't answer even the most basic of questions. They are supposed to pass information to the office and the office staff is supposed to call you back. It's a hit-or-miss process that usually misses. I've attempted contact 7 times trying to make 2 separate appointments, got 1 call-back that led to 1 actual appointment. This process is as cumbersome as it is ineffective. Do better. You get 1 star.
Anne Arundel Dermatology is a US Doctor based in Annapolis, Maryland. Anne Arundel Dermatology is located at 101 Ridgely Ave Suite 10, Annapolis, MD 21401, USA.
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