I have never had to work so hard to spend my money before. Every time I've been here it takes longer to find a cashier to ring me up than it does to find what I'm looking for.
This is one of the best views within westfield mall consisting of virtually everythings that you will ever need under one roof, they have the best authentic products, there wifi is good, it allows one to locate the various stands across the mall easily, they have a smart waiting area and a good kids play in area. unfortunately not all fitting rooms have a sort of chair for one to try out new clothes. The restrooms are good but seem to need replacement since they look old. customer service is great though. it was nice shopping here and I would recommend anyone willing to shop within westfield mall to visit this shop.
Sears at Westfield never answer the phones, which hangs up on after one minute of dialing to the department requested. This despite what both Cinny (store manager) and Gertrude (mattress associate) swear. If you experience the glory of making it through to someone you will find they route you to the department requested, only for you to be disconnected if someone in that department does not pick up within two minutes. This organization has no ability to improve customer service. Their customer service phone number online is for online orders only and Sear customers are directed to the store when you undoubtedly experience a service failures (of which there are many).
They have very good salesmen in the appliance department.
Don't dare order something to be delivered and installed. Sears contracts the installation and delivery through third party companies. These companies don't mind treating the customer poorly, yelling at them and being confrontational with the CUSTOMER! Now I understand fully why Sears is failing. I guarantee that I will not be shopping at Sears again.
Sears is a US Department Store based in Annapolis, Maryland. Sears is located at 1040 Annapolis Mall Rd, Annapolis, MD 21401, USA.
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