The employee Kevin was very helpful and provided me with great customer service.
I got a shirt online in "SOLID BLACK." when i got the shirt it was in gray. So i figured it was no problem, in the next few days i went to the store to exchange it. When i got to the store a man helped me, didn't even ask me what i wanted/needed, just refunded me. So i said no, i just wanted to exchange it for the black one that i ordered. Then a lady (I'm mad that I didn't get her name) said "NO. WE DON'T DO THAT. YOU HAVE TO GET THE DRESS AND PAY STORE PRICE." I didn't have time to sit there and really ask why because i was in a rush. So i just said okay and asked where i could find it. The lady was very rude and the customer service was awful. I'm angry that i had to buy a whole new shirt when it wasn't my fault that I got sent the wrong color. What sense does that make??? I will not be coming back here to shop.
Sales are great, but don't bother trying to buy sale jeans instore. Its a JOKE!
great selection!
EMPLOYEES ARE PROFESSIONAL AND NICE
Jcpenney is a US Department Store based in Annapolis, Maryland. Jcpenney is located at 1695 Annapolis Mall Rd, Annapolis, MD 21401, USA.
Please contact with Jcpenney using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jcpenney opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Department Store in Annapolis