I stop by just to pick up cash it took 30 plus mins in the drive thru then to be told we can't send you any cash as this time worst bank ever
The absolute worst customer service! Most frustrating experience of my life has been trying to payoff a auto loan from my decesaed father with this self proclaimed "BIG BANK" as the Easton manager so arogantly informed me. You would think they would be happy to provide me with a letter to give to MVA confirming the payoff ( I understand it takes a while to get the actual lein release)So I can get my tags, BUT NO 10-14 days for the back office to process it. So I got my check back and told them to shove it! Trucks in a deceased mans name only with no estate or asssets to attach so they can take a beating on a repo auction.All over a piece of paper. Sound Business move BIG BANK
SunTrust is the worst bank I have ever dealt with. I opened several accounts with them in 2010 because the DTA branch was convenient to my business location AND because the staff there was amazing. The great staff people either left or (in one particular instance) were unfairly fired. Then the branch was closed. So I was left with using the mediocre and inconvenient Solomon's Island Road branch. Very slow drive through, and for many simple services (like finding out when a check will clear) you are pushed off to calling their 800 number. I will be moving my personal AND business accounts out as soon as I can. We all miss you "M"!! You should start your own bank. BTW I would have given ZERO stars if I could.
I asked for a lein to be sent to my correct address. They said they overnighted but to themselves. 3 weeks later, no message, no follow up, nothing.
Suntrust Bank is a US Bank based in Annapolis, Maryland. Suntrust Bank is located at 2350 Solomons Island Rd, Annapolis, MD 21401, USA.
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