Amazing service!! Jason was exceptional and had a great attitude the entire time. He was super helpful and even polished my girlfriend's other ring without us even asking. All around great experience.
My fiancé bought me a gorgeous ring, the proposal was everything I ever wanted.... then I had to get the ring resized and a nightmare began. The first time getting it resized it took over 3 weeks to get it back, and that was after the date they ensured me I would be getting my ring back. They even said I would get it one day by 4pm and we waited for 3 and half hours just to finally be told it would not be there until the following day, totally disappointed. Then when I got it back it was literally so big it slid right off my finger, Stewart was great and put a ring guard on it so I could have it for a couple of days. Then I decided to take it back in to get it resized again this time making sure I spoke with the manager, Darlene. Once again I got my ring back after the date Darlene, the manager, ensured I would get it on. BUT then there was a dent in the top part of the band as if someone held it with pliers. After getting it back late TWICE and then having a dent in it my fiancé and I both had enough and returned it. Not only did this store take away the enjoyment of being newly engaged they now took away the sentimental value of the ring because now I will never have the ring my fiancé proposed to me with. I would NEVER recommend this store or any Zales store to anyone!
Zales is a US Jewelry Store based in Annapolis, Maryland. Zales is located at 1280 Annapolis Mall Rd, Annapolis, MD 21401, USA.
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