Beautiful clean place but customer service sucked!! I'm rating this salon a one star because of the treatment I received today.
Lynn started by asking me if I want to to hear pricing. She had such an attitude which really threw me off in the first place. She went on and on telling me the extra charges such as $10 if I want to keep the coffin shape and $5 to cut down the nails etc. which came to $65. Who charges for a cut down and shape??? Isn't that that part of the service???
Not only was I charged an arm and a leg, but the staff's attitude left me upset the whole afternoon! It was as if they were doing me a favor for providing a service.
I was so shocked and couldn't understand the reasoning behind the extra charges - all I wanted was to transition from acrylic to gel with a clear polish.
I will never go back to this place.
Absolutely the best!
After a back-and-forth I realized it was changing into a confrontation. The tipping point was when she put in brand new nails and cut them so short without consulting with me. Also my pinky nail bled when she filed my nails - I am still unsure why I endured such a behavior instead of walking out.
I went there for hair and makeup for my wedding reception. I asked ahead of time how much each would cost and was told I couldn't get an estimate for my hair, which wound up being way more than I expected ($100!!! for thirty minutes of styling, they didnt even have to wash it), and within an hour of leaving the salon I was already having to get my sister to bobby pin it back together. It looked terrible! I called the salon to complain and no one called me back. Doug did my hair. Sorry to say, I would not go back.
Total came to $86 (which included a pedi). I didn't leave a tip which was so unlike me but I couldn't reward such a behavior which left a bad taste in my mouth. It was a totall disappointment.
Over priced for mediocre work!
Solace Salon Day Spa is a US Hair Care Studio based in Annapolis, Maryland. Solace Salon Day Spa is located at 302 Harry S. Truman Pkwy, Annapolis, MD 21401, USA.
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