I went back to Bubbles the next day and the manager, Diana, heard my story. She immediately sat me down in a chair and in about five minutes, fixed the hack job very nicely. She listened, was very responsive, and made me feel better.
I do not like to write poor reviews, and very seldom do I do it. But this needs to be addressed.
I love Ellie!! I have been to many salons over the years but this one is by far my favorite. Ellie truly is a professional and her work is amazing, I have never been happier with my hair than I am after seeing her. The people that work there are extremely friendly and professional.
Thanks Danielle!! You did an awesome job! My hair looks and feels better then it has in a long time and the products I bought work great!!
Chloe is great!
Let me start by saying, the stylist was very nice and polite. I liked her quite a bit. But she did not do what I asked. I asked for a hair cut that was, and I quote, shoulder length or a LITTLE bit above. Well, I did not get that. It's closer to chin length, and nothing that I've asked for. I have not stopped crying since last night, when I got the hair cut. I showed the stylist photos of what I wanted AND explained it. It did not turn out how I had asked. I will not be back.
She promised to take action to discover why my normal stylist fell down on the job, and she also told me other stylists in the facility who would pay more attention to cutting my hair.
This is a story about how a business quickly and happily fixed something. The stylist who normally does my hair butchered my last hair cut. Normally I don't even check her work, because she knows (knew) how to do my hair. I discovered the uneven cut in the back when I got home.
Bubbles is a US Hair Care Studio based in Annapolis, Maryland. Bubbles is located at 2564 Solomons Island Rd, Annapolis, MD 21401, USA.
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