I will start by saying that I own a service company where we have to drive our service vans to restaurants to make needed repairs. That being said, when one of our trucks goes down with a service problem, we are hurting. When I purchase the vehicles, I expected the Dealers to accommodate us a little better than make an appointment for 3 days later while my truck gets towed to their lot and sits. This has happened too many times lately even for an oil change !
Pros: Customer service. I was greeted immediately upon entering the building and a cashier directed me towards Rodney to help me with my vehicle. Rodney was polite, honest, and knowledgeable about my vehicle repairs. He gave me an approximate time for my oil change and courtesy inspection.
I don't live too far away, so I jumped in my other car and dropped in to see the itemized list. In addition to showing me the list, Rodney took me to see my car and showed me the problems with my breaks/wheel bearings and why he recommended each of the service items.
He called me later when that was complete and explained the recommended repairs and upkeep. My only problem was that I felt overwhelmed hearing all the repair options over the phone. He allowed me to take my time to think about.
I ended up leaving my car in the shop overnight while waiting for parts. I got it back before 10am the next day which really surprised me. They efficiently went over my bill, I paid, and I left all within 5 minutes.
The employee assigned to me was super cheerful and helpful. I was going on a 2,400 mile road trip and he mapped out everything I needed, and includes information on hotels. Honestly I did use Google maps mostly but it's really nice when you can't get reception, to have a real map to look at. Also if you are a member, free maps are all yours. Good experience.
One week ago, that same van had the fuel pump go out. Again, Dealer says 3 day backup. Called Adrian again and this was on a Friday. We had the van towed to their shop and by Saturday afternoon, the van was completed.
Cons: Feeling overwhelmed by all the recommendations over the phone. Cost. Labor costs just as much as parts give or take a few $.
I payed my bill here and the associate that waited on me was courteous and helpful. I took the time to look at the variety of items that they offered for sale and was pleasantly surprised.
Note: I am not a AAA member and this was my first time using their auto center.
Two weeks ago, one of our trucks blew the power steering pump. Again, Dealer says 3 day back up. After researching for another shop to do our repairs, I called and talked to Adrian at AAA Annapolis location. He immediately told me to get the van towed there that evening and the next morning they would complete. Next day, job completed and a very happy customer.
Honestly, If you are looking for a service repair facility that actually cares about their customers, YOU MUST CALL ADRIAN AT AAA.
Rodney is fantastic. We have used this location for years. We appreciate his great customer service. Watched him handle a tough phone call today. You could tell the person on the other line was giving him the blues. He handled it. Never got upset in the face of the customers right in front of him.
Aaa Annapolis Car Care Insurance Travel Center is a US Travel Agency based in Annapolis, Maryland. Aaa Annapolis Car Care Insurance Travel Center is located at 2054 Somerville Rd, Annapolis, MD 21401, USA.
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