Security guy had majorrr attitude. Wait time for me was around 25-30 minutes on a friday afternoon so it wasn't so bad. The person that finally got to me was nice enough i guess.
My husband and I went to the Social Security Administration in Annapolis today to sign up for Social Security and Medicare. After driving an hour to get there, we checked in at the computer kiosk and proceeded to wait for our turn. We waited over an hour (the number didn’t change for the whole hour) and went to the window. I was expecting this to be an unpleasant experience, but nothing would have prepared me for the rudeness, lack of helpfulness, etc. that we encountered. When we told the “customer service rep” we wanted to sign up, he asked us if we had an appointment. We had visited the Dept of Aging and were told that an appointment wasn’t necessary. He then told us that we were at the wrong agency. (There is no Social Security Administration in our county.) He said it would take 25 minutes to do and he didn’t have time. He then wasted another 25 minutes of our time setting up a phone appointment for January. I don’t believe that I have ever encountered a more rude, disinterested “civil servant.” When we questioned why he couldn’t help us, the guard came over to see if “everything was ok.” If they didn’t have time to process our request, why weren’t we told that when we checked in. I am absolutely disgusted with this office. The first Monday of the month and only 3 windows were open???? This person’s excuse was that they were understaffed. I am not at all impressed with this office!!!
The security guard was unbelievable aggressive and rude to every person in the office who was seeking services. Very unhappy person I just too many bad experiences so he’s now ready for all people to be difficult. The wait was way too long as well
It is a dreadful place. The security guard, who has been there for years NEEDS TO GO. He is rude with EVERYONE. What's his problem? The staff act like they would rather be doing anything else and, I hate to say it, are somewhere between unhelpful and stupid. This place is the opposite of good customer service. I guess if you get a federal job and you are certain you can never be fired, why try to be nice? I can't think of enough bad things to say. I didn't want to give them one star but they won't let you post no stars.
My wife and I went the Soc Sec Admin in Annapolis the week of March 13th 2017. It is not my habit to judge people but the man working with us did not seem to bright. After waiting about 45 min. our number was called. We needed to correct my wife's name. We had what we thought we needed. It turns out we needed additional information. He verified the paperwork we had and we returned home to get the additional information he requested. When we returned with the requested information he wanted to see the information he had verified earlier. My wife put the first paperwork that was verified down in our home and grabbed the requested information. We returned to the Soc Sec office and he wanted the newly requested information and the same information that he had already verified. When I suggested that he had already reviewed that information he got angry and said he is not going to lose his job for me. We returned home again, we only had 30 min to go and make it back. We made it back just at 4pm. The guard had not locked the door and the TV had just turned off. The same man that sent us back home a third time for paperwork that he had already reviewed would not see us saying the office was closed. Please note, he only needed to see the paperwork, not make copies. This was very inconsiderate on his part and we were very disappointed that our efforts did not bare fruit that day. I took the day off to take care of it, and I believe this man could have made things go smoothly for us, and simply chose not to. The two stars was because the guard was helpful.
Social Security is a US Local Government Office based in Annapolis, Maryland. Social Security is located at 185 Harry S. Truman Pkwy Suite 114, Annapolis, MD 21401, USA.
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