Could not ask for a better staff and experience
Nice doctors. Nice staff. Clean facility. I cannot stand their scheduling system however. You must call in order to schedule an appointment or make a change to it. There is no email or online way of doing so. The hold message is awful. It just rings and repeats the same message of a high call volume every 30 seconds. It doesn't give you a call back option nor a wait time reference. They are way behind the curve on the technology when it comes to customer service.
I waited 1 hour and 45 minutes the other day to see the Dr; when I inquired how much longer it might be (at 4pm when my appt was for 245) I was told I must have arrived late and they took someone ahead of me and there was no guarantee of how much longer it would be. There was no attempt to apologize for the delay at all. I signed in at 241 so technically I wasn't "late", and had even checked in online 2 days prior to my appt. The physician was nice and took care of my issue but overall the experience was rather unpleasant. If they expect you to arrive 30 minutes beforehand and skip you otherwise, just tell me my appt is at 2:15 then- which still wouldn't explain that long of a delay anyhow.
Dr. Overstreet is AMAZING! Super friendly and knowledgeable!
Dr. Overstreet is the best ENT I've had. She's really nice, takes time to listen to you and really cares. Highly recommend you see her with any ENT issues.
Annapolis Ent Associates is a US Hospital based in Annapolis, Maryland. Annapolis Ent Associates is located at 2002 Medical Pkwy #230, Annapolis, MD 21401, USA.
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