Overall, I would go back to this location.
Massage Envy in MD is the worst. I'm seriously considering cancelling my membership of many years. The front desk staff at all locations I've been to in the last 3 months are subpar at best.
Made an appointment within 24 hours and needed to move time to the same day and they told me they were charging me a 50% cancel fee?? Great job - they just lost a customer. Buyer beware!
First time massage. $100 Gift was given to me from my wife, for my back problems. Scheduled a week prior. Took the day off specifically for the appointment. I was asked to provide credit card information so they can charge me if I was complacent and cancelled within 24-hours. I was instructed to show up 15 minutes earlier for documentation.
The next massage was with Olivia, and she was great! She used professional technique and really helped to relieve my problem areas. I was a little confused when she told me my right side is tight, since I felt problematic on the left...either way, she showed me a few stretches that should help me, and suggested that I come back for continued treatment.
I've been going to this Massage Envy for four years and love it! The therapists and the front staff are always friendly and professional and the establishment is very clean and well maintained. I have an ever-changing schedule, and the front staff has always been happy to help find appointments that work for me, and often reschedule when I need to do that too! I look forward to my visits, both massage and facial, and highly recommend this location. If you regularly book massages or facials, it really is beneficial to join the membership program - I've never regretted it.
The morning of the appointment (2 hours prior), I was called and told my appointment was cancelled. The massage therapist stayed due to her kids.
I came here to use a gift card for a massage....I was initially disappointed by the experience, but management was very understanding and had me schedule to come back. In this regard, I have to say that they have excellent customer service.
I called back and the next available appointment was in another week. I was told from Brittany over the phone that, "Our Massage therapists are held in high regard". I respect that from a company, but needless to say, I felt very belittled with that comment. I asked if my $100 would be retrievable because the experience was unsettling. I was given a generic response that the company wouldn't allow that. I will be working my way up the chain unnecessarily and will most likely be writing this for no reason, as most corporate companies do not care or value the ideal of CUSTOMER SERVICE as I do.
Massage Envy Annapolis is a US Beauty Salon based in Annapolis, Maryland. Massage Envy Annapolis is located at 2327 B Forest Dr, Annapolis, MD 21401, USA.
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